Clear, Fair Returns — Designed Around Real Use

We offer a straightforward return process that balances customer protection with the realities of apparel resale.

Return window

• Returns accepted within 30 days of delivery for unused items returned in original condition with tags attached.

Non-returnable items

• For hygiene and safety reasons, certain intimate items and items marked “Final Sale” are not eligible for return unless damaged or incorrect.

How to request a return

• Email [email protected] with your order number and reason for return. We will issue a return authorization and instructions.

Refunds

• Once we receive and inspect the returned item, refunds are processed to the original payment method within 5–10 business days. Shipping costs are refundable only when the return is due to our error (wrong or defective item).

Exchanges

• If you need a different size or style, please request a return and place a new order. If stock permits, we can prioritize an exchange — contact support for assistance.

Damaged or incorrect items

• Report any damaged or incorrect deliveries within 7 days of receipt. We will arrange repair, replacement, or full refund at no extra charge.

Restocking

• In rare cases where a returned item shows wear or damage not disclosed at return, a partial restocking deduction may apply. We will notify you prior to finalizing such refunds.